Terms and Conditions
 

1. When you make your booking and I have received the required deposit a legally binding contract exists between us. A 10% non refundable deposit will be taking at the time of the booking. I will allow you to cancel your booking up to within 7 days of the due date, writing to Dean Valley Panorama Bed and Breakfast, Lydney Road, Yorkley, Lydney, Gloucestershire, GL15 4RR or by email to deanvp173@gmail.com.

You should take out cancellation insurance to protect you against possible loss.

 

2. I will acknowledge receipt of your cancellation by return. Please do not consider your booking cancelled until you receive my confirmation.

 

 3. If you do not cancel, but you fail to arrive for your stay with me, you agree that the deposit for your first night’s stay will be retained by me in full and final settlement.

 

4. I would only cancel your holiday if your accommodation was unavailable for reasons beyond my control. I would, however,attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then I would refund all monies paid by you for the holiday. 

Except in exceptional circumstances, my liability would not extend beyond this refund.

 

5. Check in is from between 3.30 p.m. (15:30) and 7 p.m. (19:00). Later check in is possible with prior agreement with the owner.

If on the day of travel guests are delayed and expect to arrive later than 19:00 hours please telephone the owner on 01594 564980 to keep the owner informed about expected arrival times. If arriving late, minimum disruption and noise to other guests is appreciated.

 

6. Check out is on or before 10.15 a.m. (10:15 hours).  Earlier check out is possible with prior agreement with the owner. Please ensure all belongings are removed as there may be a minimum charge of £25.00 to return any left items, to cover post, packing and administration, depending on the size and weight. 

 

7. At the end of the stay the guest is to vacate the property, settle payment and return the room key to the owner.

 

8. The owners of Dean Valley Panorama will not be liable for any act, neglect or default on the part of any person nor any accident, damage, loss, injury, expense or inconvenience whether to person or property which the guest or any other person may suffer or incur arising out of or in any way connected with the stay or resulting from any other cause whatsoever. We advise you to arrange your own insurance to cover yourselves and your personal belongings whilst staying at the property.

 

9. The number of people occupying the room must not exceed the number agreed when booking unless agreed prior with the owner.

 

10. No animals are allowed other than a guide dog. I reserve the right the right to charge cleaning and repair costs if your dog damages furniture and soft furnishings.

 

11. The guest/s agrees to keep the property and all fittings, furniture equipment and other contents in or on the property in a like state of repair and condition as at the commencement of the stay and will make good (or will arrange with us to make good) any damage, breakage, or loss that may occur during the period of the stay. Faults that are found before or during the stay are to be reported to the owner immediately.

 

12. The guest/s agree to not do anything unreasonable that may cause distress or inconvenience to other guests or the owner whilst staying at the property and if asked to refrain by the owner, agree to do so immediately.

 

13. The guest/s agree not to smoke inside the house at any time. If smoking outside the house, to dispose of cigarette butts in the pot provided.

Contact Helen Acton, Dean Valley Panorama Bed & Breakfast

01594 564980 or 07484 314481 or email deanvp173@gmail.com